ABSTRACT
The European population is undoubtedly ageing at an accelerating pace and by 2050;the number the elderly people will increase with almost 50% compared with 2019 numbers. Under the current legislation, the retirement age within most EU countries is 65, when many people are still able to perform within their profession at a decent level due to their knowledge and vast experience. The paper focuses on the design of a digital platform through which the retired seniors are able share their expertise with the younger generations, thus providing a useful, safe, and friendly environment that also addresses current challenges generated by the COVID-19 pandemics. The paper presents the analysis of the most important user needs and challenges that come with the age, sets the main pillars to be considered in the development of the application, both related to the overall architecture and main functions, and the user interface characteristics. A modular user focused design of the digital platform is proposed, by emphasizing its main functions, namely, to provide the means of a seamless interaction and an improved user experience. Artificial intelligence agents will be integrated to improve the matchmaking process by relying on the overall experience during training sessions. © 2021, Springer Nature Switzerland AG.